Overall rank #2 · Category rank #1

Chatwoot

Omnichannel support inbox, chat and help centre.

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Index score93.3out of 100 · method 1.0

Scoring evidence

How 93.3 points were assigned

Method details

Adoption21.9/25

Community13.4/15

Recent activity20/20

Deployment15/15

GTM fit15/15

Licence8/10

Deployment readiness · 15/15

Maintained self-host path, clear setup documentation and a strong operating path.

Practical GTM fit · 15/15

Directly supports a central sales, marketing or customer workflow and replaces Intercom, Zendesk.

Licence · 8/10

Open core (permissive): Open-source core with separately licensed enterprise features.

Repository evidence

Facts used in this snapshot

GitHub stars: 34,579
Forks: 8,245
Open issues: 1,249
Last push: 20 July 2026
Default branch: develop
Licence: MIT core + enterprise files

Source: Chatwoot repository · checked 20 July 2026

Editorial review

What the classification means

Established

Maturity label based on the project’s public repository footprint, recent activity, and practical readiness.

Strong shortlist

Recommendation for where this project belongs in an initial evaluation, not a purchasing guarantee.

Open core (permissive)

Open-source core with separately licensed enterprise features.

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