Deployment readiness · 14/15
Clear self-host path and strong setup documentation; some operating work remains.
Overall rank #24 · Category rank #2
Zammad
Full help desk with email, chat and social channels.
Index score86.5out of 100 · method 1.0
Scoring evidence
How 86.5 points were assigned
Adoption18.2/25
Community10.3/15
Recent activity20/20
Deployment14/15
GTM fit15/15
Licence9/10
Practical GTM fit · 15/15
Directly supports a central sales, marketing or customer workflow and replaces Zendesk, Freshdesk.
Licence · 9/10
Copyleft open source: Open source with share-alike duties when distributing changes.
Repository evidence
Facts used in this snapshot
- GitHub stars
- 5,767
- Forks
- 1,021
- Open issues
- 450
- Last push
- 20 July 2026
- Default branch
- develop
- Licence
- AGPL-3.0
Source: Zammad repository · checked 20 July 2026
Editorial review
What the classification means
Mature
Maturity label based on the project’s public repository footprint, recent activity, and practical readiness.
Strong shortlist
Recommendation for where this project belongs in an initial evaluation, not a purchasing guarantee.
Copyleft open source
Open source with share-alike duties when distributing changes.
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